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Health Centre Information

SS Waverly at Campbeltown

1. Introduction

The Doctors in the Health Centre work as a team with their Receptionists and the other healthcare professionals:

  • Practice Nurses
  • District Nurses*
  • Diabetic Liaison Nurse*
  • Physiotherapists
  • Podiatrist (foot care)*
  • Radiographer (x-ray)
  • Health Visitors*
  • Community Psychiatric Nurses*
  • Palliative Care Nurse*
  • Dietician*
  • Phlebotomist (blood taking)

*contact via Campbeltown Hospital Tel: 01586 552224 (answer phone out of hours).

2. Making An Appointment

Telephone lines (3) to the Health Centre are open at 0830-1730hrs Mon, Tues & Thurs, 0830-1700hrs Wed & 0800-1730hrs Friday. The doors are open at the same times.

GP Appointment times are available throughout the day from 0900hrs till 1300hrs & 1400hrs till 1700hrs (except Wednesday afternoons). Practice nurses also have booked appointments from 0900hrs-1300hrs & 1400hrs-1700hrs.

We would ask that when possible you try to book rather than turning up when you may have to wait to be seen. Should your own doctor be unavailable you will be offered an appointment with another doctor in the Practice.

If urgent and there are no immediate GP appointments we may ask that you first see a practice nurse who will assess the problem. Medical emergencies will always be dealt with as a priority.

Most young children, even if unwell, can be safely brought to the surgery for examination.

There is no Saturday morning surgery. Patients working away from home during the week can make a GP appointment by special arrangement. Emergencies on a Saturday and Sunday will be dealt with through the Hospital A & E Department.

3. House Calls

Please try to phone requests before 10 am. The receptionist will ask for brief details about the request to enable us to determine its degree of urgency. Emergencies will be dealt with immediately by the first available doctor.

We will arrange to visit housebound patients on request and can arrange domiciliary blood tests when required.

4. Out Of Hours / Emergencies

There is a doctor available every day, 24 hours a day. Should you require urgent medical attention please attend the Acute Unit of Campbeltown Hospital or telephone NHS 24 on 08454 242424.

5. Repeat Prescriptions: Call 550055

You can order a repeat prescription 24hrs a day on our designated prescription line.

  • Please allow at least 2 complete week days before your prescription runs out.
  • Please request all items which will run out over the next 2 weeks.
  • Please allow 48 hours from ordering your prescription to collecting from chemist.
  • Repeat prescription counterfoils can be used to order and be left in the box inside the surgery entrance.

6. Telephone Contact / Messages

GPs are unable to take calls when in surgery. We do have a telephone message system where patients can leave a message and the GP will normally return the call within one working day. Alternatively patients can call back either before or after surgery times when their GP may be available to take the call.

7. Services

Each doctor in the Practice provides the following additional services:

  • Antenatal & Postnatal Clinics
  • Contraception Services
  • Minor Surgery
  • Child Health Surveillance (with Health Visitors)

8. Practice Nurses

The Practice Nurses provide the following services by appointment:

  • Well Person Care and Advice
  • Dietary Advice
  • Preconception Advice
  • Blood Pressure Monitoring
  • Cervical Screening
  • Contraceptive Advice and Services
  • Hormone Replacement Advice
  • Child Immunisations (every Tuesday between 1400hrs-1500hrs)
  • Travel Advice and Vaccinations (please first contact Practice Nurse at least 6 weeks prior to travel).
  • Influenza Vaccination (October to December each year).
  • Disease management clinics for hypertension, diabetes and heart disease.
  • Blood Monitoring Clinic (for patients on special medication which alters the immune system).(Thursday 0900hrs - 1300hrs.)

9. Other Nurse Led Clinics

Smoking Cessation Clinics can also be accessed via the Health Centre.

Diabetes specialist nurse clinics are coordinated through the practice.

10. The Health Visitor

  • Baby clinic (open access) (Tuesday 0900-1200hrs & 1400-1600 hrs)
  • Enuresis Clinics (contact Health Visitor for Appointment).
  • Elderly assessments (over 75 years of age).

11. Forms For Signing / Medicals

If you require forms to be signed please discuss this with reception staff as this can often be done without making a surgery appointment.

Medicals have to be specially booked out with surgery times.

12. Travel Arrangements (Oban or Glasgow Clinics)

Please do not make surgery appointments to discuss travel arrangements, including escorts, without first discussing this with our reception staff. Hospital Reception desk staff organise and book flights and transport and will refer any problems back to the GP.

13. Patient Participation

If you wish to discuss any aspect of the service we provide, please contact Mrs Katie Ferguson, our Practice Manager or alternatively any GP.

14. Complaints Procedure

Should you wish to complain about the care or treatment you have received, or indeed any other aspect of the service we provide, we will endeavour to deal with the complaint promptly, constructively and openly and provide a reasoned response. Any complaint should be addressed to Mrs Katie Ferguson, Practice Manager – or alternatively the GP of your choice.

15. Patient Rights & Responsibilities

Patients should receive sensitivity and understanding from all members of the Practice Team and confidentiality should be maintained at all times. We would ask that patients treat all staff with respect and behave responsibly with regard to NHS resources.